Hearing Number App

If your issue or question remains unresolved after reviewing the FAQ, please reach out to us at support@hearingnumber.org for further assistance.

Currently, the Hearing Number App is available in English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Traditional Chinese, and Spanish.

The app automatically sets its language based on the phone’s language at the time of installation.

On iOS, you can manually change the app's language by going to Settings > Hearing Number > Preferred Language and selecting your preferred language from the available options.

On Android, to change the app's language, you’ll need to adjust the language settings for the entire device. Go to Settings > Language, and choose your desired language from the list of available options.

Yes, your data is safe. We only collect anonymized data essential for improving functionality and performance. No personal data are collected. Please see our Privacy Policy for more details.

After completing the test, you'll receive your Hearing Numbers. Your Hearing Numbers tell you the softest speech sound you can hear in each ear. It is known clinically as the 4-frequency pure tone average. Knowing your Hearing Numbers and tracking them over time lets you know when your hearing changes and what you can do to hear better.

To improve your test experience:

Ensure you’re interacting with the test by pressing and holding the button when you hear a sound and releasing it when the sound stops.
Test in a quiet environment with supported headphones.
Continue testing despite the interruption alerts in the app, though some data in the results might be missing.
Skip the test for the ear where you cannot complete it, and focus on the other ear.
Disable any audio effects and accessibility settings on both your phone and headphones, as these can interfere with sound quality and accuracy.

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It’s possible that your hearing loss may have reached a point where the app cannot capture accurate data. In such cases, consult a hearing professional for more advanced diagnostic tools.

If your headphones aren’t being recognized, try these steps:

1. Disconnect and reconnect your headphones.

2. Test them with another app to ensure they’re working.

3. Turn off Bluetooth on other devices they may be connected to.

4. Restart the app and, if necessary, your device.

Try the following steps:

1. Reset network settings.

2. Switch between Wi-Fi and mobile data.

3. Disable any VPN.

4. Ensure the app has the necessary permissions for internet access.

5. Check for OS or app updates.

6. Test the app on another device, if possible.

Currently, the Android Hearing Number app is only available for download on Google Play for Google and Samsung smartphones. We have limited the app’s availability to these manufacturers due to the tested accuracy and performance of the hearing test on their devices. Other manufacturers are not supported yet, but we are actively working on expanding compatibility to more devices in the future.

For Apple headphones, when using an iPhone or iPad, you can find your model number in the Settings app under Bluetooth or in the [your AirPods] section. Once you have the model number, you can use it to identify your AirPods generation on Apple’s website.

For other headphones, refer to the packaging and manual provided by the manufacturer to locate your model number and additional information.

Yes, your results will still be accurate. Our system accounts for the slight delays in interacting with your mobile device.

The test is designed to work best in a quiet setting. If conducted in a noisy environment, the results may be inaccurate. For reliable results, we recommend waiting until you're in a quiet space before starting the test.

This is known as a contralateral masker and is a normal part of hearing tests. It is used when assessing hearing to prevent "cross talk," where the non-test ear detects sound intended for the test ear. The contralateral masking noise is introduced in the opposite ear when the pure tone reaches a specific volume level to ensure accurate results.

Under ideal conditions and when used as intended, our test is reliable and provides accurate results. The hearing test is modeled after the Békésy tracking method and has been validated in studies comparing it to recognized standards.The Hearing Number app meets the Consumer Technology Association/American National Standards Institute standard "Frequency Pure Tone Average Testing Methodology and Reporting Metrics for Consumer Facing Hearing Solutions (ANSI/CTA-2118)," created to ensure a level of consistency when consumer technology companies in the Hearing Number to educate and inform consumers about their hearing.

The average error range is ±5 dB. However, factors like defective headphones, background noise, or user actions during the test can cause larger deviations.

Yes, headphones are necessary for completing the hearing test. For the most accurate results, we recommend using the supported headphones. You may also use other Bluetooth or wired headphones (with certain exceptions, such as ones with non-compatible adapters), but please note that the accuracy of the results may be affected.

Supported headphones are models that we have tested and accounted for their tuning differences to ensure consistent and accurate test results.

The Hearing Number App currently supports the following models:

• Anker: Soundcore Liberty 4 Nc, Soundcore P25i, Soundcore P40i, Soundcore Space A40, Soundcore Space Q45
• Apple: AirPods (1st, 2nd, 3rd, and 4th generations), AirPods Max, AirPods Pro (1st and 2nd generations), EarPods
• Asus: Rog Cetra Speednova
• Bang & Olufsen: Beoplay H95
• Beats: Fit Pro, Powerbeats Pro, Solo 4
• Bose: QuietComfort 45, QuietComfort Ultra Earbuds
• Bowers & Wilkins: Px7 S2, Px8
• Creative: Aurvana Ace Mimi
• Jabra: Elite 10, Elite 8 Active
• JBL: Vibe Buds, Vibe Beam, Live 670nc, Tune 520bt, Tune 760nc, Tune Buds
• Oneplus: Buds 3
• Nothing: Ear, Ear 2
• Razer: Blackshark V2 Hyperspeed
• Samsung: Galaxy Buds 2 Pro, Galaxy Buds FE
• Sennheiser: Accentum, Accentum Plus, Momentum Sport
• Skullcandy: Grind Fuel, Sesh ANC Active
• Sony: WF-1000XM5, WH-1000XM4
• Steelseries: Arctis Pro
• Turtle-Beach: Atlas Air 
• V-Moda: Crossfade 3

Yes, but results may be less accurate. We’re continuously working to add more supported headphones to the list.

Yes, to ensure accurate results, disable any audio effects and accessibility settings on both your phone and headphones. These settings can affect sound quality and test accuracy.

Common Audio Effects to turn off:
EQ (Equalizer)
Dolby Atmos
Spatial Audio
Noise Cancellation
Transparency
Adaptive Audio
Bass Boost & Surround Sound LDAC

Common Accessibility Settings to turn off:
‍Headphone Accommodations
Mono Audio
Balance (set to neutral)
Volume Limiter / Limit
Adapt Sound
Sound Amplifier

Refer to your device’s manual for detailed instructions.